Return & Exchange Policy

All returns and exchanges are accepted only if the product is in its original condition and has not been altered, opened, or used.

First: General Terms

• The product must be unopened, unused, and in its original condition with the original packaging.
• Return or exchange requests must be submitted via WhatsApp within 7 days of receiving the order.
• The customer is responsible for securely repackaging the product and covering all shipping costs associated with the return or exchange.
• The store reserves the right to reject any request if the product is damaged due to improper packaging or misuse.

Second: Exchanges

• Exchange requests must be submitted through the official WhatsApp account within the specified period, along with the order number, photos of the product, and a copy of the invoice.
• Exchanges are accepted only in the following cases:
  • The product arrives damaged.
  • The customer receives a product that does not match the specifications of the ordered product.
• Exchange fee within Saudi Arabia: 40.

Third: Returns

• Return requests must be submitted via the official WhatsApp account within 7 days of receiving the order.
• The refund will be issued to the same payment method used for the purchase, after deducting a fee of 25.
• Please note that the 25 fee covers the return shipping charges.
• If the order is covered by the Golden Guarantee, the company reserves the right to reject a Golden Guarantee return request if it is determined that the customer is misusing the guarantee or repeatedly requesting returns.
• Golden Guarantee: Don't worry about trying your fragrance. With every 100 ml perfume, we provide a free trial sample. Try the sample first, and if you do not like the fragrance, you may return it, provided that the original perfume remains unopened and in its original box and packaging. We have complete confidence in our fragrances. The Return Policy applies to Golden Guarantee returns.
• For orders paid through Tabby or Tamara, the refund will be processed through the respective payment provider.

Fourth: Errors by the Store

• The store will cover all costs in the event of an error on our part.
• The customer will be compensated either through free reshipment or a full refund.
• The customer must provide an unboxing video and supporting photos within 7 days of receiving the order.

Fifth: Cancellation Before Shipping

• Orders can only be cancelled before they are shipped.
• Once the order has been shipped, it will be subject to the Return Policy.
• Refunds may take 7 to 14 business days to be processed.
• The return of products through the shipping company may take 3–8 days.

Sixth: Non-Returnable Products

• Opened perfumes or used products cannot be returned or exchanged.

Seventh: Cash on Delivery

• Cash on Delivery (COD) is a paid service. If an order is returned after being received, the COD fee will be deducted from the refunded amount.

Eighth: International Orders

• Returns and exchanges are not accepted for international orders.
• The customer is responsible for any customs duties, taxes, or other applicable fees and must pay them according to the regulations of the destination country.
• Failure to Receive the Shipment: If the customer does not respond to the shipping company or refuses to receive the order, and the shipment is returned to us, the store reserves the right to deduct all shipping and return charges from the amount paid before issuing the refund.

Ninth: Promotional Codes

• Promotional codes can only be used once.
• The order may be cancelled in cases of misuse or abuse of promotional codes.

Tenth: Limitation of Liability

• The store is not responsible for any skin reactions or differences in individual fragrance experiences.

Eleventh: Policy Amendments

• We reserve the right to modify the Return & Exchange Policy at any time.
• The latest version of this policy supersedes any previous version.

Twelfth: Governing Language

• The Arabic version of this policy shall be the legally binding and authoritative version.

Notes

• Please keep your order number and shipping waybill number for reference.
• This policy does not apply during temporary promotional periods. For more information, please contact us via WhatsApp.
• The store reserves the right to cancel an order and issue a full refund of the amount paid by the customer if the requested product is unavailable or in the event of a technical error.