Replacement and Return Policy

Exchange & Return Policy – Alwaaleef

All exchange or return requests are accepted only if the product is in its original condition and has not been altered or used.

First: General Terms

• Exchange or return requests are accepted via WhatsApp within 7 days of receiving the order.
• The product must be unopened, unused, and in its original condition with original packaging.
• The customer is responsible for securely repacking the product and bears all shipping costs.
• The store reserves the right to reject requests if damage occurs due to poor packaging or usage.

Second: Exchange

• Exchange requests must be submitted via official WhatsApp within the specified period, including order number, product photos, and invoice image.
• Exchanges are accepted only if:
• The product arrives damaged.
• The product received does not match specifications.
• Exchange fee within KSA: 40 SAR

Third: Returns

• Return requests must be submitted within 7 days via official WhatsApp.
• • Refunds will be issued to the original payment method after deducting a fee of 25 SAR
  • (This fee represents the return shipping cost).
• The company reserves the right to reject “Golden Warranty” return requests if misuse or repeated claims are detected.
• Golden Guarantee: Shop with confidence. A free sample is included with every 100ml fragrance so you can test it first. If you're not satisfied, the perfume is returnable, provided the original bottle is unopened and in its original packaging. We stand firmly behind the quality of our scents. (Return policy applies to the Golden Guarantee).
• For Tabby or Tamara orders, refunds are processed through their platforms.

Fourth: Store Error

• The store carries all costs in case of error.
• The customer will be compensated via free shipping or full refund.
• A video of unboxing and clear photos must be provided within 7 days.

Fifth: Cancellation Before Shipping

• Orders can only be canceled before shipping.
• After shipping, the order is subject to the return policy.
• Refund processing time: 7–14 business days.
• Return shipping duration: 3–8 days.

Sixth: Non-returnable Products

• Opened perfumes or used products cannot be returned or exchanged.

Seventh: Cash on Delivery

• Cash on Delivery is a paid service.
• If the order is returned after delivery, the COD fee will be deducted from the refunded amount.

Eighth: International Orders

• International orders are not eligible for return or exchange.
• The customer is responsible for any customs duties or taxes according to the destination country regulations.
• Unclaimed Shipments : If the customer fails to respond to the shipping company or refuses delivery, resulting in the order being returned to us, all shipping and return fees will be deducted from the refunded amount.

Ninth: Promo Codes

• Promo codes can be used only once.
• Orders may be canceled in case of misuse.

Tenth: Liability

• The store is not responsible for any skin reactions or individual fragrance preferences.

Eleventh: Policy Updates

• We reserve the right to update the exchange and return policy at any time.
• The latest version overrides any previous versions.

Twelfth: Official Language

• The Arabic version is legally binding and official reference.

Notes:

• Please keep your order number and shipping tracking number.
• This policy does not apply during promotional periods. For more details, contact us via WhatsApp.
• The store reserves the right to cancel orders and issue a full refund if the product is unavailable or due to technical errors.